Bookings & Reservations
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HELP CENTER
How can we
How can we
help you?
Find answers, get support and make the most of your travel experiences.
Browse help topics
Explore our most common help topics to find quick solutions.
Payments & Refunds
Learn about payments, refunds, vouchers and pricing.
View articlesTours & Experiences
Find information about our tours, inclusions and policies.
View articlesYour Account
Update your profile, password and account preferences.
View articlesVouchers & Credits
How to use vouchers, credits and special offers.
View articlesCancellations
Understand our cancellation policy and procedures.
View articlesMeeting & Pickup
Details about meeting points, pickup times and locations.
View articlesOther Help
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Frequently asked questions
Quick answers to the most common questions from our travelers.
How do I make a booking?+
Choose a tour, select your date and travelers, then continue to booking. Individual travelers pay by card, while eligible business accounts can use their available account credit.
Can I modify or cancel my booking?+
Open My Bookings from your account. Your cancellation eligibility depends on the tour policy and how close you are to the scheduled start time.
What payment methods do you accept?+
Individual bookings support card payment. Where available, you may also use the 50% hold option and complete the remaining payment within the stated hold period.
How will I receive my tour voucher?+
After payment confirmation, your receipt page provides a downloadable PDF voucher with your booking reference, tour details and traveler information.
Is travel insurance included?+
Travel insurance is not automatically included unless a specific tour clearly states otherwise. We recommend arranging suitable coverage before travel.
What is your cancellation policy?+
Policies can vary by experience. The applicable cancellation policy is shown on the tour detail page before booking, and is included in your booking information.
Can I get a refund?+
Refunds depend on the tour's cancellation terms and the timing of your cancellation. Eligible refunds are processed against the amount already paid.
Are meals included in the tours?+
Only when listed in the tour's “What's Included” section. Check each tour detail page for the exact inclusions.
What should I bring on my tour?+
Check the tour's Additional Info and What to Expect sections. Comfortable clothing, suitable shoes, identification and water are commonly recommended.
How can I contact customer support?+
Use the live chat, email us, or call our support team. You can also visit the Contact Us page for more assistance.
Where do I find my pickup details?+
Your tour page shows the meeting location, pickup instructions, time and Google Maps link when provided by the tour operator.
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